Refund Policy
At Bunny Snug, we want you and your little ones to love your purchase. If the fit isn't quite right or you change your mind, we offer a 30-day money-back guarantee to ensure a stress-free shopping experience.
1. 30-Day Money-Back Guarantee
You have 30 days from the date of delivery to request a return or exchange.
To be eligible for a full refund:
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Items must be unworn, unwashed, and in their original, unused condition.
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Items must have all original tags attached and be in their original packaging.
2. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery:
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Send an email to shopbunnysnug@gmail.com with your order number.
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Attach a clear photo showing the issue or damage.
Once verified, we will issue an immediate full refund or dispatch a replacement—no return shipping required.
3. How to Initiate a Return
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Contact our customer support team at shopbunnysnug@gmail.com with your order number and reason for return.
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Once your return is approved, we will provide you with the return address and instructions.
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Package the item securely and ship it back using a trackable shipping method.
Note: Unless the product is defective or damaged upon arrival, customers are responsible for return shipping costs.
4. Refunds & Processing
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Once your return is received and inspected, we will send you an email confirmation.
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Approved refunds will be automatically processed back to your original payment method within 5–7 business days.
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Original shipping fees (if applicable) are non-refundable.
5. Exchanges
If you need a different size or color, the fastest method is to return your original item for a refund and place a new order on our website.
Contact Us
For any questions regarding our Refund Policy, please reach out to us at:
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Email: shopbunnysnug@gmail.com