Shipping Policy

At Bunny Snug, we aim to process and deliver your orders as quickly and smoothly as possible so your little ones can get straight to enjoying the water.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

2. Shipping Rates & Delivery Estimates

Shipping Option Estimated Delivery Time Shipping Cost
Standard Shipping 10–14 Business Days FREE on all orders
Express Shipping 5–8 Business Days Calculated at checkout

Note: Delivery times are estimates and may vary slightly during peak holiday seasons or due to unexpected postal delays.

3. Order Tracking

  • Once your package ships, you can track its progress using the tracking link provided in your shipping confirmation email.

  • Please allow 24–48 hours for the tracking information to update on the carrier's portal after receiving your dispatch email.

4. Incorrect Address & Undeliverable Packages

  • Please double-check your shipping address during checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

  • If you notice an error in your shipping address, please email us immediately at shopaquacab@gmail.com. Address changes can only be made before the order has been dispatched.

5. Lost or Stolen Packages

If your tracking status shows that your package was delivered but you haven't received it:

  1. Check with family members or neighbors who may have accepted it on your behalf.

  2. Contact your local post office or courier with your tracking number.

  3. If you still cannot locate your package, reach out to us at shopbunnysnug@gmail.com and our support team will assist you.

Contact Us

For any questions regarding shipping or tracking your order, please contact us at:

  • Email: shopbunnysnug@gmail.com